**** Coronavirus Response****
In response to the coronavirus (COVID-19), effective immediately, we are implementing the following operational changes to protect the health and safety of our customers and employees while continuing to deliver reliable and essential services.
The following operational changes are effective through at least March 31.
- Plans are in place to support essential business operations. The District office will be closed to the public. Customers may make payments using online services, by phone or by dropping off payments at the drop box located at the District office.
- Service interruptions are not anticipated however customer service calls will be restricted to emergency situations and access to customer homes will be on a limited basis.
- Non-emergency service call appointments will be rescheduled to a later date.
Other important reminders for customers:
- According to the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA) and American Water Works Association (AWWA), coronavirus has not been detected and is not transmitted through drinking water.
- In the unlikely case that a virus entered the water system, our treatment methods and disinfection processes would remove or inactivate the virus that causes COVID-19.
- Based on current evidence, the risk to water supplies is low. Customers can continue to use and drink water from their tap as usual.
- To ensure all customers are treated equitably, now and in the future, we will not be offering any discounts or deferral of payments.
- The shortage of paper products such as toilet paper can lead to additional complications for your sewer service and our sanitary sewer collection system. Alternative products such as “disposable wipes”, napkins, paper towels, facial tissue and other paper products should not be flushed in toilets. Some products labeled as flushable do not break down causing costly and unsanitary wastewater back-ups into customer homes and businesses.
Unfortunately there are those who are always looking to take advantage of others during challenging times such as the coronavirus outbreak. Beware of fraudulent emails, texts and social media posts asking for personal information or immediate payment, and never click on suspicious links or attachments. If you question communications related to your water and/or sewer utility services, please contact us.
Additional information is available from the following agencies:
American Water Works Association (AWWA)
U.S. Centers for Disease Control (CDC)
Environmental Protection Agency (EPA)