Your meter is located inside your home or garage, usually by your hot water heater.  

If you have an old Badger positive displacement/AMR meter: Under the lid you will see a red sweep hand and a series of numbers on a register. The red sweep hand indicates water use to the gallon with one full revolution registering 10 gallons. The second number in black on the register will advance with every 10 gallons that flows through the meter. The third number in black will advance with every 100 gallons used, and so on. Rotation of the small red wheel indicates even the smallest water use and can help determine if you have a leak.

If you have a new Kamstrup or Diehl ultrasonic/AMI meter with an AquaCell endpoint: Under the lid you will see a digital readout of your current totalized meter reading, this reading will change as you use water. The display will alternate automatically between the totalizer and current flow. If any flow is being recorded by the meter, a flow rate will be shown in gallons per minute.

To determine water use, record the meter reading and compare to a previous reading. The difference is the amount of water that has flowed through the meter. If you are having a problem reading your meter, please call our billing department.

If you have an old Badger positive displacement/AMR meter: Your meter is read at the end of each month however the dates vary each month based on weekends and holidays. We use an automatic meter reading system comprised of a transmitter located on your water meter and a receiver located in the meter reading vehicle. The transmitter is battery operated and sends a signal through a bubble-up radio frequency system, every 4-5 seconds when the receiver is in range.

This system utilizes a Federal Communications Commission non-licensed radio frequency band, meaning it will not interfere with other devices in your home.

If you have a new Kamstrup or Diehl ultrasonic/AMI meter with an AquaCell endpoint: Your meter endpoint sends out usage readings every 6 hours/4 times per day. The endpoint wakes-up (powers on) for less than a second to send out meter reading data and then goes back to sleep (powers down). This sleep/wake-up procedure along with the low power used enables your meter/endpoint combination to last up to 20 years on a single set of batteries.

This system does not use any 5G signals/protocols: The protocol used is LTE-M (LTE machine) - this is a low bandwidth channel for small data transmissions. The power levels and frequencies have been studied and certified by the FCC to be safe for humans. AquaCell Endpoints use non-ionizing radio waves to communicate to local cell towers once every 6 hours for a few milliseconds (less than 1 second). The AquaCell Endpoints we use have been certified to meet FCC standards - FCC ID: N7NHL78.

For more information about our Meter Replacement Program or to view our Meter Replacement Program FAQ, please click here.

The components installed as the water enters a building have specific functions and need to be installed in a certain order. The meter body and attached register measure the amount of water used, the pressure regulating valve (PRV) maintains the water pressure in the house, the water hammer device protects against pressure surges, and the back flow preventer will not allow water from a building to reverse flow into the Districts main distribution pipelines.

Please contact the District Office if you are having problems with your meter.